Refund Policy

Last Updated: September 28, 2025

This Refund Policy outlines the terms and conditions under which Lanthorevixo processes refund requests for purchases made through our online platform. We are committed to ensuring customer satisfaction while maintaining fair business practices.

General Refund Terms

Lanthorevixo offers refunds under specific circumstances as detailed in this policy. All refund requests are subject to review and approval based on the conditions outlined below. We reserve the right to modify this policy at any time, with changes taking effect immediately upon posting to our website.

Eligibility for Refunds

Workshop and Course Enrollments

Refund eligibility for workshop and course enrollments depends on the timing of your request and the extent of course access:

Timeframe	Course Access	Refund Amount
Within 7 days of purchase	Less than 20% completed	100% refund
Within 7 days of purchase	20% or more completed	No refund
After 7 days of purchase	Any completion level	No refund

Subscription Services

Subscription-based access to our platform may be eligible for refund under the following conditions:

Requests made within 14 days of initial subscription purchase
Minimal platform usage during the refund eligibility period
No previous refund requests on the account
Technical issues that prevented access to purchased content, provided these were reported promptly

Digital Materials and Resources

Due to the nature of digital products, refunds for downloadable materials, templates, and resources are generally not available once access has been granted or downloads have been initiated. Exceptions may be made in cases of technical defects or significant content misrepresentation.

Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

One-on-one coaching sessions or consultation services after they have been scheduled or delivered
Certification examination fees
Administrative or processing fees
Bundled packages where individual components have been accessed or used
Promotional or discounted purchases, unless otherwise specified at the time of purchase
Third-party services or tools purchased through our platform

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at help@lanthorevixo.com with your refund request
Include your full name, account email address, and order number or transaction reference
Provide a brief explanation of the reason for your refund request
Submit any supporting documentation if applicable, such as screenshots of technical issues

Processing Timeline

We aim to process all refund requests promptly according to the following timeline:

Initial Review: Within 3 business days of receiving your request
Decision Notification: Within 7 business days of the initial review
Refund Processing: Within 10 business days of approval
Account Credit: 5-10 business days after processing, depending on your payment provider

Required Information

To expedite the refund process, please ensure your request includes all necessary information. Incomplete requests may result in processing delays. We may contact you for additional information or clarification during the review process.

Refund Methods

Approved refunds will be processed using the original payment method whenever possible. If the original payment method is no longer available or cannot accept refunds, we will work with you to arrange an alternative refund method.

Refunds are issued in the original currency of purchase. Please note that currency exchange rate fluctuations may result in a different amount being credited to your account compared to the original charge.

Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. Partial refunds may apply when:

A portion of the purchased content or services has been consumed or accessed
The request falls outside the standard refund window but demonstrates exceptional circumstances
Technical issues affected only part of the purchased experience
Bundled purchases where only some components were accessed

Technical Issues and Service Interruptions

If you experience technical difficulties that prevent you from accessing purchased content or services, please contact our support team immediately at help@lanthorevixo.com. We will work to resolve technical issues promptly.

Refunds for technical issues will only be considered if:

The issue was reported to our support team within 72 hours of occurrence
Our technical team was unable to resolve the issue within a reasonable timeframe
The issue significantly impaired your ability to access or use the purchased content
You cooperated with our support team in attempting to resolve the issue

Promotional and Special Circumstances

Money-Back Guarantees

Certain courses or workshops may be offered with specific money-back guarantees. These special offers will have their own terms and conditions clearly stated at the time of purchase, which will take precedence over this general refund policy for those specific purchases.

Exceptional Circumstances

We understand that exceptional circumstances may arise. While we maintain the policies outlined in this document, we will consider refund requests on a case-by-case basis for situations such as:

Serious illness or medical emergencies
Unexpected life events that prevent course participation
Duplicate purchases made in error
Significant course content changes after enrollment

Documentation may be required to support exceptional circumstance claims.

Account Credit as Alternative

In some cases where a full refund may not be applicable, we may offer account credit as an alternative solution. Account credit can be applied to future purchases on our platform and does not expire. This option may be offered at our discretion or requested by the customer during the refund review process.

Chargebacks and Disputed Transactions

If you initiate a chargeback or payment dispute with your financial institution without first attempting to resolve the issue through our refund process, we reserve the right to suspend or terminate your account access. Chargeback fees and associated costs may be deducted from any approved refund amount.

We encourage all customers to contact us directly before initiating chargebacks, as we are committed to resolving disputes fairly and promptly.

Course Transfers

As an alternative to refunds, we may offer the option to transfer your enrollment to a different course or workshop of equal or lesser value. Transfer requests are subject to availability and approval. Price differences for higher-value courses must be paid before the transfer is completed.

Bulk and Corporate Purchases

Refund policies for bulk enrollments, corporate training packages, or enterprise agreements may differ from this standard policy. Please refer to your specific purchase agreement or contact our enterprise team at help@lanthorevixo.com for information about bulk purchase refunds.

Changes to This Policy

Lanthorevixo reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The date of the last update will be clearly indicated at the top of this policy. We encourage you to review this policy periodically to stay informed of any changes.

Purchases made before policy changes will generally be subject to the refund terms in effect at the time of purchase, unless otherwise required by applicable regulations.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: help@lanthorevixo.com
Phone: +61 2 6290 0221
Address: 15a/31 Thistle St W, South Launceston TAS 7249, Australia

This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and other applicable policies. By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.